JDi Data is honored to join the ClaimsJournal.com team, and will be providing readers with the monthly column “21st Century Claims Management Best Practices” Head over and read the second article of the series:
Simplifying the Claims Systems Selection Process
There are several key factors to study when selecting claims management software to meet the most basic objectives of increasing your productivity, reducing item by item processing time, lowering overall costs and providing your claims staff with improved tools to analyze patterns to prevent future accidents.
Must Be Easy to Learn and Intuitive to Use
Claims staffers spend the majority of their day reviewing a high volume of claim files, adding observation notations, writing letters and approving claim payments. So, any new system needs to be instinctive to use and easy to traverse if it is to improve processing speed, overall efficiency and lower costs.
The performance speed of the claim module is critical. The average transaction should take only a few seconds to complete with no one transaction taking more than ten seconds.
Must be Functional
After reviewing the daily activities of a claim examiner, a logical list of the basic modules that any new claims systems should include are: letter generation, diaries, notepads, claim/claimant maintenance, vendor management, payments and reserves, reporting and check printing. Each of these modules will need to be tested for speed and ease of use in a real claims environment.
Read the full article over at ClaimsJournal.com