Take advantage of forward thinking claims technology. Now more than ever, opportunities abound to not only improve operations but to deliver a service experience that stands out in the customer’s mind and helps to secure a competitive advantage.
Over the last few years, a number of new claims systems have emerged, with features such as integrated workflow management, task and process management, correspondence and document management, and easily configurable business rules that enable greater degrees of flexibility. To take advantage of these features, many carriers are investigating and implementing upgrades to their core claims administration systems and other technologies that affect claims.
While not every technical advance is appropriate for every carrier, many of these advances are delivering rapid and sizeable paybacks for those carriers utilizing them today.
Source: Insurance Networking News